What is your cancellation policy?
By turning off your “auto-renew” feature, you will not be charged again. You will still have access to your Premium membership subscription throughout the paid period.
You can access the feature to keep track of your auto-renew date, or to switch if off, by tapping your name in the top right of any page, then choosing “Membership” from the left menu.
If logged in to your account, you can open your subscription page from here by following this link: https://www.theladders.com/account-info/subscription
Subject to applicable laws, all fees paid to Ladders are non-refundable, with exceptions limited to the 3-day refund period and the 7-day cancellation period.
From our Terms and Conditions:
General: You may cancel your Membership subscription at any time by emailing help@theladders.com, calling 866-800-4640, or through your account settings page at https://www.theladders.com/member/account. Except as provided below, your cancellation will be effective on the next renewal date of your Membership subscription. Except as provided below, you will not be refunded for any Membership subscription fees charged prior to the effective date of cancellation. You will not be eligible for a pro-rated refund of any portion of the Membership subscription fees paid for any unused days of the then-current subscription term. If you cancel your Membership subscription, you will enjoy your subscription benefits until the expiration of the then-current subscription term for which you have paid, and your subscription benefits will expire at the end of the then-current subscription term.
3-Day Refund Period: You may cancel your Membership subscription without any penalty or obligation, if notice of cancellation is given within 3 business days from the date of purchase. To cancel and receive a refund within the 3-Day Refund Period, contact customer service by email at help@theladders.com or by phone at 866-800-4640. Your cancellation will be effective immediately, and a refund will be issued within 10 business days.
7-Day Cancellation Period: You may cancel your Membership subscription and replace it with a shortened term of 1-month that does not automatically renew, if notice of cancellation is given within 7 business days from the date of purchase. You will be entitled to a refund, if any, of any portion of the subscription fees charged on the date of purchase, less the standard 1-month Premium membership rate of $49.97. You will be entitled to continue enjoying your Membership subscription benefits from the duration of 1 month, and your Membership subscription benefits will expire 1 month from the date of purchase. To cancel under the 7-Day Cancellation period, contact customer service by email at help@theladders.com or by phone at 866-800-4640.
You can view our complete Terms and Conditions by following this link:
https://www.theladders.com/corporate/terms
If you need any further assistance, you can contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 8PM, EST either by tapping the LiveChat link on the top of your Account page, or by calling 1-866-800-4640.
