Why can’t I submit my application?
To protect your information, the application page times out after 30 minutes. If timed out, refresh your page, with:
- Your resume ready to upload
- Your cover letter ready to paste into the cover letter field
If you plan to upload a new resume as part of your application, make sure it is:
- .doc
- .docx
- PDF (under 1MB)
Check that there are no special characters in the document title. This includes:
- Spaces
- Underscores
- Dashes
- Slashes
The document name should be composed of letters and numbers only. Hyphens may be used to separate elements, but don’t start or end your file name with one.
If the apply button has redirected you to a company page, and the position has been removed, we would like to update our website to reflect this.
The company may have recently filled the position and removed it before we were notified. Please click the three dots next to the job title to report the issue:
If you need any further assistance, you can contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 8PM, EST either by tapping the LiveChat link on the top of your Account page, or by calling 1-866-800-4640.
