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Why can’t I reset my password?

Log out of your account. You can do that from here by tapping the following link:

Log out

 

This will take you to your Ladders home page. The “Sign In” prompt is at the top right.

 

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Tap “Sign In”, then choose “Forgot Password”.

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You can do this from here by following this link: Forgot password.

 

Enter your account’s email address and tap “Send”.

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You will receive an email containing a secure link to create a new password.

 

(Please check your spam and junk folders if this email doesn’t appear in your inbox.)

 

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Tap the link in the email to create your new password. To protect your privacy, follow the instructions under the heading: “Make your password a strong one.”

 

If you need any further assistance, you can contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 8PM, EST either by tapping the LiveChat link on the top of your Account page, or by calling 1-866-800-4640. 

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