How do I cancel my membership?

Basic members: You will no longer receive emails from Ladders and your profile will no longer be visible to recruiters. To cancel:

1. Tap on your name in the upper right corner of any page
2. Tap “Membership” in the menu on the left
3. Tap the "Cancel Account" button in the “Membership” section
4. Fill out the short survey and tap “Cancel Account"

Premium members: You will not receive any future charges. Your account will downgrade to our Basic (free) membership at the end of your current paid subscription period. To cancel:

Turn off the auto-renewal feature by following these steps:

1. Tap on your name in the upper right corner of any page
2. Tap “Membership” in the menu on the left
3. Tap the "Cancel Premium" button in your Premium Membership section
4. Fill out the short survey and tap the “Turn off Auto-Renew" button

You will receive an email confirming that your cancellation was successful. 

If you need any further assistance, you can contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 8PM, EST either by tapping the LiveChat link on the top of your Account page, or by calling 1-866-800-4640.