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A recruiter asked me for money/bank account/credit card details. What should I do?

Employers that contact you through Ladders should never ask you for money, credit card information, or bank account information. If such a case arises, please send an email to or open a live chat with us immediately and we will investigate the matter for you. 

When reporting your interaction please have the Recruiter's name ready and any communication you have had with them. We will immediately investigate this with our Security team. 

Please contact our customer service team by emailing For live support, you can contact us Monday through Friday, 9AM to 8PM, EST either by clicking the LiveChat link on the top of your Account page, or by calling 1-866-800-4640. 



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