# Why aren’t I receiving emails?

> Check the Spam or Junk folders in your email  If your Ladders emails havent been mistakenly sent there check your account  In your account tap your nam

Source: https://support.theladders.com/en_us/why-aren't-i-receiving-emails-BySILyFexx

Last updated: 2026-03-10T22:25:15.336Z

First, check your **Email Preferences** to make sure you’re subscribed to the types of emails you want to receive:

[https://www.theladders.com/account-info/email-preferences](https://www.theladders.com/account-info/email-preferences)

You can also access your email preferences from your account:

1.  Click the **profile icon** in the upper-right corner of any page.
    
2.  Select **Emails** from the menu on the left side of the page.
    

On this page, you can review and manage the email alerts you receive from Ladders.

*   If a box shows a **blue checkmark**, you are currently subscribed to that email type.
    
*   If the box is **empty**, you are not subscribed. Simply click the box to subscribe or unsubscribe.
    

If your email preferences look correct but you’re still not receiving messages, check your **Spam** or **Junk** folder in your email account.

If you find Ladders emails there, move them to your **Inbox** and mark them as **Not Spam** to ensure future emails are delivered properly.