# What is your cancellation policy?

> By turning off your autorenew feature you will not be charged again You will still have access to your Premium membership subscription throughout the paid 

Source: https://support.theladders.com/en_us/what-is-your-cancellation-policy-HknJLytxel

Last updated: 2025-11-20T14:54:04.032Z

You can view our complete **Terms and Conditions** by following this link: [https://www.theladders.com/corporate/terms](https://www.theladders.com/corporate/terms)

### **How Cancellation Works**

*   Turning off your **auto-renew** ensures you will not be charged again.
    
*   You will continue to have Premium access for the remainder of your already-paid subscription period.
    

For step-by-step instructions how to cancel your membership, please refer to this article: [**How do I cancel my membership?**](https://support.theladders.com/en_us/how-do-i-cancel-my-membership-S1kZ8ytxxg)

### **Refund Policy Summary**

Subject to applicable laws, fees paid to Ladders are **non-refundable**, except for:

*   The **3-Day Refund Period** \- You may request a full refund within 3 business days of your Premium membership payment if you haven’t used Apply4Me.
    
*   The **7-Day Cancellation Period** \- For memberships longer than one month, you can switch to a 1-month non-renewing plan within 7 business days and receive a partial refund (original payment minus the standard 1-month fee).
    

**From our Terms and Conditions (Cancellations and Refunds):**

**General**: You may cancel your Membership at any time up to 48 hours before your renewal date by emailing [help@theladders.com](mailto:help@theladders.com), calling 866-800-4640, or through your account settings page at https://www.theladders.com/member/account. Except as provided below, your cancellation will be effective on the next renewal date of your Membership. Except as provided below, you will not be refunded for any Membership fees charged prior to the effective date of cancellation. You will not be eligible for a pro-rated refund of any portion of the Membership fees paid for any unused days of the then-current Membership term. If you cancel your Membership, you will enjoy your Membership benefits until the expiration of the then-current Membership term for which you have paid, and your Membership benefits will expire at the end of the then-current Membership term.

**3-Day Refund Period**: Subject to the conditions of this section, you may cancel your Membership without any penalty or obligation if notice of cancellation is given (following the procedure in this paragraph) within 3 business days from the date of sign-up. To cancel and receive a refund within the 3-Day Refund Period, contact customer service by email at [help@theladders.com](mailto:help@theladders.com) or by phone at 866-800-4640, specifically requesting a 3-Day Refund. Your cancellation will be effective immediately, and a refund will be issued within 10 business days. You are not entitled to a refund under this paragraph (i) for any renewal of your Membership, (ii) if your Membership included a free trial, or (iii) if you used our Apply4Me service at any time during your Membership; any refund requests under such circumstances will be considered at our discretion.

**7-Day Cancellation Period**: Subject to the conditions of this section, for Memberships with a duration longer than one month, you may cancel your Membership and replace it with a shortened term of 1-month that does not automatically renew, if notice of cancellation is given (following the procedure in this paragraph) within 7 business days from the date of sign-up. You will be entitled to a refund, if any, of any portion of the Membership fees charged on the date of purchase, less the then-current standard 1-month Premium membership rate ($49.97 as of the last update of these Terms). You will be entitled to continue enjoying your Membership benefits for the remaining duration of 1 month from the original date of purchase, and any refund due to you will be issued within 10 business days. To cancel under the 7-Day Cancellation period, contact customer service by email at [help@theladders.com](mailto:help@theladders.com) or by phone at 866-800-4640, specifically requesting a 7-Day Cancellation. You are not entitled to a refund or to shorten the term of your Membership under this paragraph (i) for any renewal of your Membership, or (ii) if your Membership included a free trial; any refund requests under such circumstances will be considered at our discretion.